Effective Date: March 10, 2026
At TOM Weight Loss, we stand behind the quality of our medical weight loss programs. We understand that circumstances may change, and we offer a limited refund policy for medication purchases as outlined below.
1. Eligibility for Refunds
You may request a full refund for medications purchased through our site under the following strict conditions:
- Timeframe: The refund request must be initiated within thirty (30) days of the original order date.
- Condition: The medication must be unopened, unexpired, and in its original, sealed manufacturer or pharmacy packaging.
- Integrity: Any medication that shows signs of tampering, broken seals, or has been stored outside of recommended temperature ranges (where applicable) is ineligible for a refund.
2. Non-Refundable Items
We cannot offer refunds or accept returns for:
- Medications that have been opened or had the safety seal broken.
- Prescriptions that are within 30 days of their expiration date at the time of the return request.
- Clinical consultation fees, lab work, or administrative shipping fees already processed.
3. Return Process
To initiate a return and refund:
- Contact Support: Email us at contact@mytomclinic.com with your name, date of birth, and reason for return.
- Authorization: If eligible, we will provide a Return Merchandise Authorization (RMA) and instructions on how to safely ship the medication back to our facility.
- Inspection: Upon receipt, our medical staff will inspect the package. If it meets the "unopened and untampered" criteria, a refund will be processed.
- Disposal: Per Texas state law and safety regulations, all returned medications will be safely destroyed and will not be re-dispensed to other patients.
4. Refund Issuance
Approved refunds will be credited back to the original payment method used at the time of purchase. Please allow 5-10 business days for the credit to appear on your statement, depending on your financial institution.